I am disinclined to follow your directions because you haven't addressed my questions, which seems to indicate you don't understand the problem. I would like assistance from someone else, particularly since you locked this thread without waiting for my reply; I had to email your Social Media Program Manager to get this thread unlocked, because you improperly closed this case to prevent me from replying, which is terrible support - you should be embarrassed.
Please have another representative address the following questions:
1) Intel support stated that this was a "temporary glitch", but you do not know what the glitch was and cannot recreate it despite the screenshot I provided (NOTE: I can still reproduce this issue with a cleared cache). How were you able to determine that the glitch was temporary? Was that just a guess? Having done this kind of support for over a decade, I feel I can recognize a 'broad answer' when I see one.
2) You said you cannot reproduce, but am I to understand that you cannot check your web server's logs to find out what happened? I suppose it is theoretically possible that the request died before it reached your server, however you should be able to trace back to my IP (which should be in your logs from when I created this account, unless you're the one tech company on Earth who does not record this) to see if there is any loss. Additionally, you should be able to check your name servers to see if there have been lookup problems, or perhaps a noticeable decrease in requests (which would typically indicate a DNS resolution issue).